Centro de ayuda
Encuentra respuestas, explora guías y obtén soporte
Have some
QUESTIONS?
One identity record, such as a driver's license, may be linked to one Steam account and one GGBOYS account only. The binding cannot be changed after registration.
The platform keeps a risk-control database to track users who violate platform rules. This helps prevent users from avoiding responsibility by opening multiple accounts after misconduct or enforcement.
The platform will automatically set the seller's shop to offline and send a notice. Trading functions will be restricted, but the user may still withdraw available platform balance.
If the account enters a temporary trading restriction because of remote login detection, trading risk controls, changing the linked phone number, email address, password, or re-enabling or disabling Steam Guard, the platform will automatically set the shop to offline and send a notice. Trading functions remain restricted until the user refreshes the account status check on the platform and the Steam account is verified as normal again. Deposits and withdrawals remain available.
The platform will send a notice asking the user to update the trade link. Trading functions will be restricted until it is updated, while deposit and withdrawal functions remain available.
Once detected, the platform will automatically delist the item and send a notice to the seller.
The platform will automatically delist the item and notify the buyer that the item is no longer in the seller's inventory. The seller will still be subject to enforcement based on platform rules.
If a listed item is changed after listing, such as adding charms, applying or scraping stickers, or using a name tag, the platform will automatically delist the item.
Prohibited content includes, but is not limited to, advertisements, traffic diversion, contact details, attempts to move users off-platform, illegal content, sensitive content, insults, harassment, conduct that harms the platform or other users, misleading statements, and false information. Penalties depend on severity. A first offense may result in a shop ban, while repeated or severe violations may result in an account ban.
The seller's shop will be banned. The length of the ban will increase based on the number of prior violations.
The order will be cancelled, the funds will be returned through the original payment route, and the seller's shop will be banned. Ban length increases with repeated violations.
The platform will confiscate the seller's proceeds from that transaction and return them to the buyer. In addition, the seller will be charged a fine equal to 5 percent of the order value. The account cannot be unbanned until the fine is paid.
The order will be cancelled, the payment will be returned through the original route, and the seller's shop will be banned. The length of the ban increases with repeated violations.
The order will be cancelled and the buyer's trading privileges will be restricted. The restriction period increases based on repeated violations.
The order will be cancelled and the buyer's trading privileges will be restricted. The restriction period increases with repeated violations.
The order will be cancelled and the buyer's trading privileges will be restricted. The restriction period increases with repeated violations.
The order will be cancelled and the buyer's trading privileges will be restricted. The restriction period increases with repeated violations.
The order will be cancelled, all purchase funds paid by the buyer will be confiscated, and the buyer's account will be banned. Access will not be restored unless the buyer pays a fine equal to 5 percent of the order value.
The user's trading privileges will be restricted until the item is returned to the renter's account.
The rental order will be cancelled, all funds will be returned to the renter, and the owner's trading functions will be banned. Ban length increases with repeated violations.
The rental will be treated as an early return and rent will be settled according to the platform's rental rules.
The new renter's order will be cancelled. Once the previous renter's account is no longer restricted, the item must be returned to the owner. The previous renter must pay all rent accrued from the withdrawal date until the date the item is returned.
The new renter's order will be cancelled and treated as an early return. If the previous renter's skin cooldown exceeds the new renter's selected rental term, the new renter must pay the additional rent generated by those extra days.
After the 7-day cooldown period, the platform will notify the renter to return the item again. The owner must provide a different receiving account. During the waiting period, the renter is treated as being in a free-use period and only pays the original order amount.
After a 30-day cooldown period, the platform will notify the renter to return the item again. If the item still cannot be returned, the case is treated as a buyout. If the item can be returned, the renter must pay the original order amount plus the amount generated by the extra usage days.
The renter has a 3-day grace period to return the item. During those 3 days, rent is charged at three times the normal rate. If the item is still not returned after that period, the platform will confiscate the full deposit plus the 3 days of rent, return an amount equal to the current value of the item to the owner, and retain the remainder.
The order will be cancelled, the owner's shop will be banned, and the ban length will increase with repeated violations.
The order will be cancelled and the relevant account's trading privileges will be restricted or banned according to the platform's enforcement logic for rental violations.
The order will be cancelled and the renter's trading privileges will be restricted. The restriction period increases with repeated violations.
The order will be cancelled and the renter's trading privileges will be restricted. The restriction period increases with repeated violations.
The order will be cancelled and the owner's shop will be banned. Ban length increases with repeated violations.
The order is settled directly based on the original order amount.
Any extra time will be charged at three times the rent until the item is actually returned.
The owner enters a free-use waiting period until the owner's account returns to normal. The platform will send a new return notice when the return can be completed.
Yes. The platform may automatically monitor Steam account status, inventory changes, trade link validity, trade offer status, and order time limits, and may automatically delist items, cancel orders, restrict trading functions, or send notifications when abnormalities are detected.
No. Many timeout and cooperation failures follow an escalating penalty model based on repeat offenses. More serious behavior, such as malicious withdrawal, fraud, severe listing violations, or actions that damage the platform or other users, may lead to stronger measures, including account bans, confiscation of proceeds, and fines.
No. This FAQ is a simplified English explanation prepared for website use. If there is any inconsistency between this FAQ and the platform's formal terms, service rules, enforcement rules, or official notices, the formal rules and the platform's final interpretation prevail.